Welcome back to our blog, last week we completed the first half of our adventure with Tri-County Copiers. We kicked off this week by learning more about the paperwork involved in finalizing a sale. It's simple paperwork that requires a mutual understanding from the seller and buyer. We also had a demonstration on how our small devices are prepared for installation.
One of the new tasks we learned this week was calling Xerox's agency support line to assist us with gathering information. Xerox and Tri-County Copiers both offer service agreements; specifically known as Managed Print Services. It's a way to gain control on printing costs, supplies, service and support. MPS is an additional attribute offered for customers to save more money, improve their productivity and increase their device reliability. Within these agreements, Xerox and the agency have the right to collect and submit meter reads from the customer's devices. This is an important aspect because it allows the agency to advice for any office changes when printing volumes differ. It's a great way to track and measure print levels while maintaining an efficient document workflow. New organizations are always trying to find new techniques to save money -- MPS is one of the strategic offerings Xerox has.
Collects and submits meter reads from networked equipment
Reviews the statuses of toner levels and paper levels
Pro-active toner and supply orders when cartridges are less than 20%
Bi-directional communication with the machine and the computing device
Automatic service calls when the machine faces problems
If you would like to learn more about Managed Print Services, visit Xerox's website.
Click the link below!
Within the Service Agreement
This week, one of the sales employees at Tri-County Copiers gave us a demonstration on a basic setup of a device. We had the opportunity to learn how we prepare our devices before we install it for one of our clients. The device that we worked on was the WorkCentre 3655i; a smaller device that we can install ourselves. We began by removing the safety tape, placed there to protect the device from any damage during shipping. Next, we plugged in the printer, which started up its first boot up. We followed the easy to use installation wizard, that helped us setup the settings for our device. After that, we began to customize the apps to better suit our customer's needs. Before we ship the device to them, we test all of their features, one time. We take all of these steps before sending the product for installation, because we don't want to waste our customer's time. Our goal is to arrive at the customer's office, and be prepared to install the device in less than an hour.
The larger devices that we sell are installed through a Xerox certified service technician. The devices are built for larger businesses, and are more complicated to install. The Xerox representatives take their time, and make sure the devices are up and running before they leave our customer. Overall, the device was very easy to do. Someone who isn't very tech savvy could complete the install quickly and accurately.
|Tags: University of Windsor Co-Op|